Refund fraud is changing. Can you still recognise it?
Generative AI, organised fraud networks and seemingly legitimate identities are reshaping refund fraud. What once appeared suspicious can now blend seamlessly into everyday customer journeys. Discover the emerging trends and signals that can help you make more informed decisions.
Download the 2026 State of Refund Fraud Report.
A concise analysis of emerging refund fraud techniques and the signals that matter most.
What you’ll discover inside the report
Fraud techniques are evolving
Discover how refund fraud is changing and why even the most familiar scenarios have become harder to interpret.
Fraud has become organised
Explore an ecosystem where communities, intermediaries and specialist services contribute to the growth and professionalisation of refund fraud.
When evidence is no longer enough
Edited images, AI-generated content and increasingly credible claims are changing the way refund requests must be assessed.
The signals behind appearances
Learn which signal categories can reveal inconsistencies that remain invisible when viewed in isolation.
